FAQs

  • About Us

    • From where do you operate?

       Brighton East Sussex


  • Returns

    • Do you accept returns/exchanges over and above what customers are entitled to by law (i.e., a replacement/repair for a minor fault or refund for a major fault)?

      - Yes we have 30 days return/exchange program. You can always come back to us if there’s any issue. Our customer service will be happy to assist you.


    • Do you allow refunds for a change of mind? If so, how long do customers have to contact you?

      - As long product is unused

  • Delivery Time

    - United Kingdom 1-3 working days
    - Europe 7-21 working days
    - USA & Canada 7-28 working days


  • Shipping

    • To where do you ship? How long does it take you to process an order before it is dispatched?

      - We ship worldwide. You can find all the information at checkout. All the orders are dispatched within 24 hours.

    • Where are your packages shipped from?

      - Brighton East Sussex

    • Do you ship packages internationally?

      - Yes please find out the charges and shipping times at checkout.

    • Tracking (We’ll use Royal Mail Post).

      - As soon order is dispatched, you will receive en email with tracking information.

  • Payment methods

    • What payment methods do you accept?

      - We accept all the Major Cards, PayPal and Shopify Pay Google Pay. 


    • Cancellation

      - If you made a purchase by mistake or change your mind, simply drop us a message on social media using send message option. Once order is dispatched, customer is responsible for return cost.


  • Loyalty points

    • Do you offer loyalty points or reward points, gift certificates, etc.?

      - Coming Soon
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